Who is responsible for the processing of my personal information ?
This privacy is applicable on all personal information that N. Kemp Antiques processes of anybody that has been ijn contact with N. Kemp Antiques, like customers and business contacts. N. Kemp Antiques includes the websites and applications listed below:
What is personal information?
Personal information is all data that is traceable to you personally. You can think of your name, telephonenumber, address or e-mail address. But also data like IP-address, your customer number or your order history is personal information.
Of whom do we process personal information and how do who obtain that information ?
We process personal information of everybody who has been in direct or indirect contact with N. Kemp Antiques.
We obtain the data directly from you, when you visit our website, create an account and enter certain data or when you contact our customersevice.
What personal information do we process, for what do we use the information and how long do we keep it ?
Information for processing your order.
If your order something we need certaing information to deliver your order and to keep you posted about your order. This information is also needed for returns and refunds. For this reason we collect your name, e-mail address, delivery address and telephone number. According to the law we have to keep the information related to your order for 7 years.
Infomation in your account.
In your personal account we keep the following information: your name, shipping and billing address, telephonenumber, e-mail address, date of birth, payment information.
In your account we also keep your order history including delivery options.
If you haven’t logged in for 7 years or longer we will delete your information. You can also submit a request to delete your information at any moment.
Information about your contact with customerservice
You can contact our customerservice via e-mail. The next time you contact us we can help you better by keeping your information. We will keep the notes about the customer contact as long as you are a customer with us.
With who do we share your personal information ?
Distribution and logistics partners
To process your order we collaborate with PostNL. They receive your name and delivery address. They need this information to deliver your parcel at the delivery address.
Sometimes we have to share your personal information with the government. This can be the case if certain goverment departments like the taks office need the information to perform their tasks. The police or department of justice may also need certain information in case of fraude or misuse. Certain supervisors can also obtain access to personal information in case of an inquiry.
Where do we store your personal information ?
We store your personal information within the European Economic Area.
How is your personal information secured ?
How do we handle personal information of children ?
Our services are not targeting children. This means that the use of any N. Kemp Antiques website for customers younger then 18 is only permitted with the expicit permision of a parent or guardian.
Which rights do you have with respect to your personal information ?
The right on information
The right of inspection
You always have the right to inspect the personal information we have of you. You can request this by sending us an e-mail. The request will be processed within 30 days.
The right of correction
You have the right to have your personal information corrected if it contains incorrect or out-of-date information or to have it appended if it is incomplete. you can do this 24/7 in your account.
The right to object
You have the right to object against the processing of your personal information if you don’t agree with the way we process your personal information. You can request this by sending us an e-mail. The request will be processed within 30 days.
The right of data portability
You have the right to receive your personal information in a machine readable format. This concerns name, address and order history. You can request this by sending us an e-mail. The request will be processed within 30 days.
The right of limitation
You have the right to request to limit the processing of your personal information. This means that we are allowed to store your personal information but cannot use this information. You can request this by sending us an e-mail. The request will be processed within 30 days.
The right to be forgotten / request to remove your account
You have the right to requesst to remove all the information we have of you. When you issue a request to remove your account we will remove all information that can be traced back to you except the information we are able to keep according tothe law. You can request this by sending us an e-mail. The request will be processed within 30 days.
The right to issue a complaint
You have the right to issue a complaint about the way we use your personal information. You can contact our customer service via e-mail. You also have the right to send your complaint to the Authority Personal Information
If you have any questions about how we use your personal information or any request please contact us via e-mail.